Privacy Policy
Privacy Policy
Introduction Welcome to Moyai. At Moyai, we are committed to protecting your privacy and ensuring the security of your personal information. This privacy policy explains how we collect, use, disclose, and safeguard your data when you interact with our platform, website, or services. Moyai operates in full compliance with the General Data Protection Regulation (GDPR), the Health Insurance Portability and Accountability Act (HIPAA), and the European Union AI Act.
By accessing our website or using our services, you agree to the terms outlined in this policy.
1. Data We Collect We collect the following types of data to provide and improve our services:
1.1 Personal Data When you sign up or interact with our platform, we may collect personal information such as:
Full Name
Email Address
Company Information
Billing Information (when applicable)
Any other information you voluntarily provide
1.2 Usage Data We may collect data about your interactions with our website and services, including:
IP addresses
Browser types and versions
Pages you visit
Time and date of your visit
Time spent on pages
Device information
API usage data for fine-tuning AI models
1.3 Customer Data When you use our platform to fine-tune your AI models, we collect and process the data transmitted through your API calls. This data is anonymized, when applicable, and used solely for model training and improvement purposes, based on the parameters you set.
2. How We Use Your Data Moyai uses the collected data for the following purposes:
To provide and maintain our platform and services.
To improve the performance of AI models based on live interactions.
To personalize the service and tailor the model's performance to your specific data.
To offer customer support and manage your requests.
To ensure compliance with GDPR, HIPAA, and other relevant data privacy laws.
To analyze and monitor model performance via advanced analytics.
3. Data Security We take data security seriously and implement a range of measures to protect your personal information:
Encryption: We use encryption techniques (both in transit and at rest) to secure data.
Access Controls: We restrict access to personal data to authorized personnel only.
Regular Audits: We conduct regular security audits to identify and address potential vulnerabilities.
Data Minimization: We limit data collection to only what is necessary for the purpose of providing our services.
4. Data Retention We will retain your personal data only as long as necessary for the purposes set out in this privacy policy. Customer data used for AI model fine-tuning is retained based on your specific requirements and is deleted or anonymized upon request.
5. Data Sharing and Disclosure Moyai does not sell your personal information. We may share your data with trusted third parties under the following circumstances:
To comply with legal obligations, regulations, or lawful requests from authorities.
With service providers who help us operate our business, such as hosting services or customer support, provided they comply with data privacy laws.
In case of a merger or acquisition, where your data may be transferred as part of the transaction.
6. Your Rights As a user based in the European Union (EU) or other jurisdictions with similar privacy laws, you have the following rights:
Right to Access: You can request access to the personal data we hold about you.
Right to Rectification: You can request correction of inaccurate or incomplete data.
Right to Erasure: You can request deletion of your personal data under certain circumstances.
Right to Restrict Processing: You can request limitations on how your data is processed.
Right to Data Portability: You can request a copy of your data in a structured, commonly used format.
Right to Object: You can object to the processing of your data for specific purposes.
To exercise any of these rights, please contact us via email.
7. Data Transfers As Moyai is based in Amsterdam, we adhere to the applicable data protection laws of the European Union. However, we may transfer your data to third-party service providers located outside of the EU. In such cases, we ensure that these transfers comply with GDPR requirements by implementing appropriate safeguards, such as standard contractual clauses.
8. Cookies and Tracking Technologies Our website uses cookies and other tracking technologies to improve your browsing experience and for analytics purposes. For detailed information, please refer to our cookie policy.
9. Changes to This Privacy Policy We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. Any changes will be posted on this page, and we encourage you to review it periodically.
10. Contact Us If you have any questions about this privacy policy or your data rights, please contact us at robert@moyai.ai.
